Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions govern your use of https://www.balkanbutler.com/ (the “Website”), operated by The Balkan Butler. By accessing or using the Website, you agree to these terms. If you do not agree, please do not use the Website.

Effective date: 7 September 2026. These terms are written for The Balkan Butler’s current informational website and email-based newsletter request functionality.

2. Acceptable use

You may use the Website for lawful personal or business-information purposes. You must not misuse the Website, interfere with its security or operation, attempt unauthorised access, introduce harmful material, or use the Website in a way that infringes the rights of another person or entity.

3. Website content and intellectual property

The Website contains general information about The Balkan Butler, private hospitality, gatherings, food experiences and related services. Information may change without notice. Unless otherwise stated, the original text, visual presentation, branding and layout on the Website belong to or are licensed to The Balkan Butler and are protected by applicable intellectual property laws.

You may view and print reasonable portions of the Website for personal, non-commercial use. You must not reproduce, republish or commercially exploit substantial portions of the Website without prior written permission.

4. Service information and availability

Service descriptions, menu examples, pricing references, availability and event details shown on the Website are general or representative and may change. Any specific scope, date, location, price or arrangement for a private dining experience or gathering should be confirmed directly with The Balkan Butler before being relied upon.

If you have dietary requirements, allergy concerns or questions about ingredients, raise them directly when making an enquiry. The Website does not replace direct discussion of event-specific needs.

5. Newsletter requests

The current newsletter form uses standard HTML and submits through your email client to balkan@the-balkan-butler.online. It does not itself create an automated subscription. If you request updates, you agree to provide an email address that you are authorised to use. You may ask to stop receiving promotional communications at any time.

6. Third-party links and services

The Website may link to third-party websites or services that The Balkan Butler does not control. Those links are provided for convenience only. We are not responsible for third-party content, availability, security, privacy practices or terms.

7. Website availability

We aim to keep the Website available and accurate but do not guarantee uninterrupted access, error-free operation or that every item of content will always be current. We may change, suspend or withdraw parts of the Website where reasonably necessary.

8. Liability

To the maximum extent permitted by law, The Balkan Butler is not liable for indirect, incidental or consequential loss arising solely from use of, or inability to use, this informational Website. Nothing in these terms excludes any right, guarantee or remedy that cannot lawfully be excluded, including rights that may apply under Australian consumer law.

9. Privacy

Our handling of personal information is described in our Privacy Policy. Please review that policy if you contact us or use the newsletter request form.

10. Changes to these terms

We may update these Terms & Conditions to reflect changes to the Website, our practices or applicable requirements. Updated terms take effect when posted on this page, subject to any mandatory rights that cannot legally be limited.

11. Governing law

These terms are intended to operate under the laws applicable in Victoria, Australia, without limiting any mandatory rights that may apply under another jurisdiction’s laws.

12. Contact The Balkan Butler

Questions about these terms can be sent to balkan@the-balkan-butler.online.