Privacy Policy

1. Overview

This Privacy Policy explains how The Balkan Butler (“The Balkan Butler”, “we”, “us” or “our”) handles personal information in connection with https://www.balkanbutler.com/ (the “Website”), including information you provide when making an enquiry or requesting newsletter updates.

Effective date: 7 September 2026. This policy is written for The Balkan Butler’s current informational website and email-based newsletter request functionality.

2. Information we may collect

We may collect information you voluntarily provide, including your email address when requesting updates or personal information contained in an enquiry about private dining, events, hospitality services or gatherings.

Our website hosting provider may also process limited technical information ordinarily generated when a website is accessed, such as browser type, device information, referring pages, general usage information and IP address.

3. How we use information

We may use personal information to respond to enquiries, understand the nature of a proposed gathering, manage newsletter requests, send hospitality updates you have asked to receive, maintain and improve the Website, protect website security, and meet legal or administrative obligations that apply to the business.

4. Sharing and service providers

The Balkan Butler does not sell personal information. We may use third-party providers for website hosting, email delivery, security or other business functions. Those providers may process information only to the extent reasonably necessary to provide their services. We may also disclose information where required by law or reasonably necessary to protect rights, systems or users.

5. Cookies and similar technologies

The Website may use essential cookies or similar technologies required for normal operation. If optional analytics or marketing technologies are introduced in the future, we may update this policy and provide any notice or controls required by applicable law.

6. Your choices and requests

You may ask to stop receiving promotional communications at any time by contacting us or using an unsubscribe method provided in a message, if available. You may also contact us to ask about personal information we hold about you or to request correction of inaccurate information. Your rights may vary depending on the law that applies to you.

7. Data retention and security

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law. We use reasonable administrative and technical measures to help protect information, but no online transmission or storage method can be guaranteed to be completely secure.

8. Third-party links

The Website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and The Balkan Butler is not responsible for how those third parties handle information.

9. Changes to this policy

We may update this Privacy Policy when our Website, practices or legal obligations change. The effective date will be updated when a revised version is posted.

10. Contact The Balkan Butler

For privacy questions or requests, email balkan@the-balkan-butler.online or write to: